Inova is partnering with Project HOPE to provide much-needed medical aid to the survivors of Typhoon Haiyan. Inova is proud to partner with Project HOPE’s relief efforts. For over 50 years, Project HOPE has provided humanitarian medical assistance and long-term, sustainable health education and training around the world. One hundred percent of your donation will go to humanitarian relief for those most vulnerable after this disaster. Learn more about donating or volunteering at www.inova.org/about-inova/inova-project-hope.
This week I wanted to take the opportunity to talk about the impact of the government shut down as well as my thoughts on the exchanges and what are the implications on our nation’s health care industry.
At Inova, we are committed to establishing an environmental program that contributes to a safer and healthier environment for our patients, employees and community.
This year, we released our third annual Sustainability Report – Making an Impact for the Future, which meets internationally accepted standards. And just last month, Inova Fairfax Medical Campus has been recognized as one of the first-ever 50 Greenest Hospitals in America by Becker’s Hospital Review. Last but not least, we successfully hosted the Intersections Sustainability Symposium a few weeks ago which addressed some of the biggest regional and national challenges to sustainability in healthcare.
I share why Inova’s committed to sustainability in the video below.
Someone call the Guinness Book of World Records – I think I just witnessed the largest flower delivery in history! Every colleague at every facility received this small token of appreciation to celebrate our recent U.S. News & World Report rankings. One of the meanings of sunflowers is their ability to provide energy in the form of nourishment and as caretakers and I think that’s what we do every day.
I asked a few of my delivery assistants what the general consensus was at the delivery sites. The main comments they heard were, “Awww … that’s so sweet!” Well, right back atchya! You’re so sweet for the awesome job you do every day, every time, every touch. It takes exceptional employees to make it to the top and all across the system your commitment and contribution make a difference. Be sure and visit inova.org/flower to see the videos, photos and social media shares!
This week I share why I believe healthcare is a fulfilling and exciting career.
Foursquare is a geo-location social network that allows people to “check-in” when they are at the physical location of businesses. Look at this cutie who recently checked in! Our newest digital generation is off to a great start … thanks team Inova!
Janet Hooper was kind enough to escort me around the Women and Children’s unit at Fairfax the other day and I was impressed with their many unique and creative bulletin boards. One in particular that caught my eye was the “Shout Out the Fax” board created by Dr. Kathy Wolf. She started the program to encourage members of the team to support and acknowledge each other as well as folks from other units. This is done by writing cards thanking others for the everyday things done that make a difference to our colleagues and our patients. It’s not only about going above and beyond, it’s also when someone simply makes your day brighter and you want to “shout them out” with an acknowledgement card. The cards are placed in boxes and each quarter Dr. Wolf collects these cards to read and distribute to the recipients. She also chooses some extra special “Shout Outs” to acknowledge with award certificates and everyone celebrates at a breakfast reception.
I read a few of the cards and noticed that the same words were often repeated …. “always willing to help, such a team player, absolutely amazing, stepping in at the last minute, going above and beyond and such a positive attitude.” Oh, and one of the staff favorites, “Always willing to give her co-workers a free mini massage!”
I met Kate Callahan, a Nurse Manager in Labor and Delivery, on my rounds and she says that the cards really make the staff feel acknowledged by their peers and their team and have fostered a nice warm sense of community and appreciation.
Everyone is dealing with something. In life, it’s often the little things that make a difference and it’s also those little things that are sometimes over looked. This board is a wonderful way to capture a moment in time that would otherwise be quickly forgotten. Thank you Dr. Wolf for bringing out those niceties and reminding us of the huge impact we can make with a simple smile and offer to lend a hand.
Here is why Inova will continue to be a great place to work.
Please post your questions or topics that you would like me to talk about in future videos by clicking “Comments” below.
This Inova Five in Five caught my eye …
Blogs, Emails and Tweets Praising Inova’s Caregivers
Patients and families are sharing their appreciation of the great care they receive at Inova.
See a few August posts
… so I jumped over to the InovaNet page to have a peek.
Waiting forever in Fairfax’s emergency waiting room? I don’t think so! “… within ten minutes, they took us to a room and immediately got started treating my daughter.” Confusion? … “every step of the way the doctors and nurses explained everything thoroughly and calmly. They helped me feel secure that we were in excellent hands.”
Delivery complications at Fair Oaks were not a problem for their trained and prepared crew and in dad’s words, “It truly was a miraculous day with the best possible ending.”
And what does another family member think about the Loudoun emergency crew? “Extraordinary I was treated with courtesy and compassion by every member of the team from the moment I set foot on your property. I know this must not sound like a big deal to your staff because they must treat their patients like this every day, it’s obviously the normal way they care for sick people — but for me it was a big deal.”
And believe me, it’s a big deal for me too! I am thrilled our patients and family members are sharing their stories and I’m ecstatic that we are collecting more of these stories to share. Keep em’ coming!
The first two photos were taken by Jackie Haley, a nurse in Fairfax’s neonatal unit. The baby girl’s name is Charlie and her mom, Rebecca was able to visit with Jackie at the recent NICU reunion. The third photo was taken at the NICU reunion, after the photographer waited for Rebecca to wipe away tears of joy at seeing Jackie again. Rebecca was telling Jackie what a difference she made during their stay and how much she missed her. “I wish you were a member of my family,” she laughed.
Wow, now that is patient care at it’s finest! Rebecca provided further insight for us via email:
“The ten days that I spent on HRP gave me the illusion of control over the outcome. I was convinced my baby would be ok f I could just stay pregnant, if I made good nutritional choices, if I thought positively…. the ifs go on quite a bit.
When my baby was in the NICU, I felt suddenly powerless (in addition to many other emotions). All that slowly changed the more I talked to Jackie. She taught me about the new world my baby and I were thrust into. I remember the first time she asked me if I wanted to change my baby’s diaper. I thought, “Are you serious? I’ve never changed a baby’s diaper before. Now you want me to learn on this tiny baby?” She taught me how to nudge and rub Charlie’s back to remind her to breathe. I remember her teaching me the difference between a nuisance alarm and a concerning alarm. She explained my baby’s health issues to me, what we were waiting on, and our options in her care. She answered any questions that I had. Because of her, I was able to understand how life in the NICU works.
My husband had to work most of the time and we did not get many visitors during Charlie’s NICU stay. I was alone most of the time. The days that Jackie worked did not feel so lonely. The only pictures I have of Charlie and I together in the NICU were taken by Jackie. Otherwise, I would not have any. I had no one else to take them.
I am not sure how we ever would have survived the NICU stay without Jackie. I’m so grateful to her and many of the other nurses. “
What a powerful reminder that our daily environment is usually a strange, new and frightening experience for our guests. A confusing world of beeps and whirls, needles and scrubs. It is our role to inform, calm, reassure, and take a moment to listen, explain, hug and sympathize. Oh, and to photograph. Thank-you Jackie for doing all of the above.