I wanted to share a discovery I made during my recent rounds at Inova Fairfax Medical Campus. Tune in!
Leading health care systems are incorporating more coordinated care services to keep patients well after they are discharged. Today I wanted to share some of my thoughts around why a health system like Inova believes it is important to provide a retail pharmacy on our medical campuses.
To the Inova family,
It seems like holiday gift giving barely ceases before the focus shifts to the ubiquitous suggestion that we think about resolutions for the coming New Year. I was reminded recently about a story of a young girl who when asked what she planned to give her father for Christmas said, “I am going to give you the very best hug you have ever received!” The father replied, “Why can’t I have my hug now?” to which she replied, “No, you have to wait until we open our presents.” I was struck by how well this little girl understood the power of positive anticipation and it reminded me of how different her positive approach is to how most of us await the coming 2014.
As I think back on 2013, it seems like this past year has been characterized by an almost unbroken sequence of significant change. First, we had the new Affordable Care Act and all its attendant changes; then we brought many new or renovated physical facilities online, and of course, who could forget the transition to Epic, our electronic medical record system. The truth I often say is that no one likes change except for a baby with a dirty diaper! We are all human and humans DO NOT LIKE CHANGE! Yet change is an inescapable part of our lives, and nearly all of us must admit that it leaves us exhausted and yearning for “the good old days,” or a previous reality with which we felt comfortable. When we think ahead to 2014, I think most of us internally groan and say, “Ugh! I don’t want any more change! Can’t we just leave things the way they are?”
The problem with a psychological stance of “just leave me alone—no more change!” is that it sets us up for a heavy load of frustration and misery in the New Year. Someone said,“You are just about as happy as you make up your mind to be.” Or said another way, “Our attitudes determine our altitude!” Whether we will be emotionally “high” or “low” in 2014 is largely determined by how we mentally anticipate the New Year. I dare say the father in the story above has a positive expectation of his daughter’s coming hug. My happiest times are when I am in the arms of one of my loved ones. My kids often could get away with most anything if it was accompanied by a hug for their dad! But the “active ingredient” that brings the most joy to our lives may not be the actual event (i.e., the hug itself) but rather the ANTICIPATION of the hug. The positive expectation that things can be better than they were gives rise to thoughts of how nice it would be to experience the energy of a better exercise routine, or an improved work process that reduces errors and strengthens patient teammate safety. Every bit of progress, either personal or professional, begins with positive anticipation— a belief or mental mindset that things can be better if we only embrace the change needed to create that new, better reality.
The story of the father and little girl continues as the little girl begins walking away, but doesn’t get very far away before she breaks down and runs back into her father’s arms and gives him a monstrously big hug with all the trimmings. “Why did you do that,” the father asked. And the little girl replied, “I just wanted you to know what you had to look forward to!”
Wouldn’t it be nice if we lived our lives with a mental picture of what we have to look forward to in this coming year? A warmer, deeper relationship with our kids and extended family; a tighter, well-functioning team at work; a new skill we will have mastered during the year; something we will have done to make ourselves healthier or to be a better coworker; the resurrection of a neglected friendship. None of these things will happen without a healthy dose of “positive anticipation” as you look forward to the better world that only change can bring.
For many of us, 2013 may have been a trying year. We may be reeling from what feels like an overdose of change. But I simply say “Thank You” to all those who enabled the positive changes in our lives—the people, who through an attitude of positive anticipation, created a better life for others and for themselves. I hope each of you will pause for a moment and thank the many people who made your life better in 2013—many of those change agents may be taken for granted at times: our coworkers – who serve us daily; our men and women in uniform – who stand in harm’s way to protect us; our families – who love us when we may not always deserve it; and all of you, in the Inova family – who care for our patients through hard work, creativity and great team work every day. I am personally thankful this Christmas for all of you who have been such blessings in my life. And you know what—next year is going to be even better!!
God bless you,
Healthcare reform and our industry markets are pushing health care organizations to increase affordability and improve efficiency. Healthcare systems are investing in new market sectors to better serve their patient populations by providing affordable, high quality care. Inova is leading the future of health by investing in several health plans and preparing for constant change in our industry. Tune in to hear more about why I believe Inova is leading the future of health.
We want to improve quality and patient experience while increasing affordability and lowering costs. But how do these things go together? This week, I wanted to talk about why high quality care does not equate to high cost and explain reasons why organizations with the highest quality care have the lowest cost.
Inova is partnering with Project HOPE to provide much-needed medical aid to the survivors of Typhoon Haiyan. Inova is proud to partner with Project HOPE’s relief efforts. For over 50 years, Project HOPE has provided humanitarian medical assistance and long-term, sustainable health education and training around the world. One hundred percent of your donation will go to humanitarian relief for those most vulnerable after this disaster. Learn more about donating or volunteering at www.inova.org/about-inova/inova-project-hope.
This week I wanted to take the opportunity to talk about the impact of the government shut down as well as my thoughts on the exchanges and what are the implications on our nation’s health care industry.
At Inova, we are committed to establishing an environmental program that contributes to a safer and healthier environment for our patients, employees and community.
This year, we released our third annual Sustainability Report – Making an Impact for the Future, which meets internationally accepted standards. And just last month, Inova Fairfax Medical Campus has been recognized as one of the first-ever 50 Greenest Hospitals in America by Becker’s Hospital Review. Last but not least, we successfully hosted the Intersections Sustainability Symposium a few weeks ago which addressed some of the biggest regional and national challenges to sustainability in healthcare.
I share why Inova’s committed to sustainability in the video below.
Someone call the Guinness Book of World Records – I think I just witnessed the largest flower delivery in history! Every colleague at every facility received this small token of appreciation to celebrate our recent U.S. News & World Report rankings. One of the meanings of sunflowers is their ability to provide energy in the form of nourishment and as caretakers and I think that’s what we do every day.
I asked a few of my delivery assistants what the general consensus was at the delivery sites. The main comments they heard were, “Awww … that’s so sweet!” Well, right back atchya! You’re so sweet for the awesome job you do every day, every time, every touch. It takes exceptional employees to make it to the top and all across the system your commitment and contribution make a difference. Be sure and visit inova.org/flower to see the videos, photos and social media shares!