This lovely quote was in a letter Christine Candio and I received from a patient in praise of the care received. We sometimes hear stories of our big acts of kindness – weddings, driving in on a day off, help in times of need, etc. but I also love hearing stories about the little acts. The letter didn’t specify what touched the patient enough to write, but I can guess. I guess it may have been direct eye contact. It may have been taking an extra moment to ask about a photo or to freshen up the flowers. Maybe someone went out of their way to get an answer to a question.
I know of an Inova colleague who received five angel bookmarks as a thank-you for donating to the National Cathedral. On a whim, she decided to randomly hand them out to people she knew on the way to the cafeteria. Unbeknownst to her, one of the recipients was going through a really tough time and just knew that the bookmark with this beautiful angel on the front was a sign that everything would be okay. To the giver, it was just a free piece of stock paper received in the mail. To the recipient, it was a piece of hope to hold on to until things did indeed get better. What angel errand can you run today? What little act of kindness are you grateful for?