“I will recommend people I know to go to the Imaging Center.” – A grateful patient.
“He addressed my concerns.” – A grateful patient.
“I had an excellent experience.” – A grateful patient.
“He was my knight in shining armor.” – A grateful patient.
“I have writer’s cramp from filling out all these cards each month!” – Aaron Kawa, Imaging Manager, Inova Advanced Imaging Center
Rarely does a week go by when Leroy Wilkins doesn’t receive at least one World of Difference card from a patient. Three to four per week is common! Aaron Kawa has a huge stack of cards that Leroy has received. Aaron attributes this to Leroy’s outgoing personality and his compassionate listening skills. Leroy treats his patients as if they were close friends. If they need to vent, he listens. If they need help, he is helpful. His patients feel like they’ve known him forever.
When I was rounding there recently, Leroy was just a blur. Out of the corner of my eye I occasionally noticed him slipping into and out of various treatment rooms. It wasn’t until I was on my way out the door and paused to chat with Aaron in the lobby that I met Leroy. He was finished for the day and headed out when he finally slowed down and introduced himself. It was then that Aaron told me about the stack of cards.
How does Leroy make a difference? He manages up the technicians to ease their fears. To ease any claustrophobia fears, he visually explains the width of the scanner and assures patients that it is open on either end. Because of the recent building boom in that area, the parking area is now gated and requires a ticket that needs to be validated before leaving. Leroy asks the patients for their ticket, and then walks to the lobby where he runs it through the validation machine for them and that is one less thing they have to think about, worry about or deal with before leaving.
Taking care of the patient, community service and outreach are all in Leroy’s heart. You may have seen him at The Waterfront Festival in Alexandria one year, or perhaps the International Children’s Festival or at a prostate screening exam. Maybe you were one of the patients upset over losing your hair and in walks Leroy wearing a pink bandana, a wig or a turban. Whatever it takes to make a patient smile, Leroy is willing to try.
Sorry Aaron. You’ll have to just deal with your writer’s cramp because I don’t see the flow of World of Difference cards slowing down anytime soon!