Is anyone out there surprised we are in a major health care transition? Is anyone out there surprised we have to leave behind our old way of doing things and look for new methods of working? This is not being led from the top down. This is being led from the outside in. At the end of the day society speaks and they are saying we can’t afford what you do.
And just how will we do things differently? Well, quite frankly, I don’t know, because we are working on the plan. There are many things we will have to leave behind. Much of what we learned and knew isn’t going to work in the future. In order to succeed, we need to let go of our old attachments and beliefs and be open for new experiences. Remember the days when patient length of stay was 7-9 days? We let those days go. We won’t forget the past, our knowledge is too valuable. But we do need to be willing to let go of our grip.
It’s not worse, it’s different. It is painful, as change is always difficult in the early stages. You can make it easier on yourself though by becoming a part of the solution. As we continue to build useful protocols for best practice you will be counted on to help navigate our course. It’s not difficult, it’s just challenging. And it’s not been written yet. Surprised? So don’t sit back and wait for the answers, help us with the innovative process. Own it. Be accountable. Be intentional. We want it to work. Be an advocate of change and embrace the giving up of the old and the excitement of the new.
This change is way beyond, “we have to do more with less,” which is good news. This change requires changing from volume to value. From being institutional to being fluid, mobile and portable. From standard predictable care to making a unique difference in each unique life we touch. From treating illness to creating a healthy community.
Are you surprised that part of our focus these days is on customer service? The number one benefit of providing EXCELLENT customer service is that it makes your job easier. Think about it. This is true for so many different reasons, but I would think this would be our biggest motivator!
The future will become what we create. Surprised? Get engaged. Learn. And help me envision a future health care system where we are not surprised at our success but are able to stand up tall and each one of us can say, “Inova is the best thanks to me.”