I recently had the privilege of meeting an InovaTV star the other day, Ansanus Obizuo, also known as Obi. Certainly you remember Obi from the piece that ran a few weeks ago called, “Unit 25 knows True North!” Larisa Golding’s unit at Alexandria is one of several units piloting the A3 board deployment and helping design the strategy for future roll-outs across the system. This a total team effort where the staff decides how the board will be designed, used and which issues to tackle first. The Lean team mentioned that the Unit 25 team is doing a phenomenal job so I stopped by again to have a look.
Obi, who has been with Inova for twelve years is excited that this new board streamlines the process and makes everything easy to understand. Obi says, “We know what the process is, we get the team around the problem and everyone contributes ideas.” He also recognizes one of the barriers which is perception. Obi said, “Whatever we do – perception is the one of the great variables we have to change.” This really got me thinking because it is the same issue we discussed when I met with the Home Health team. At Home Health, we talked about patient perception and whether or not they remember being educated on medication side effects.
At Alexandria, we were talking about colleague perception and the importance of good communication. One of the issues Unit 25 is looking at is the No Pass Zone where everyone is responsible for answering call lights. This has the potential for bruised egos or hurt feelings if one perceived their toes are being stepped on. Good communication around our need for a patient centered focus improves trust, empowers everyone to act for the good of the patient and eliminates an “us versus them” misconception.
Perception is not necessarily the truth; it’s our view of the truth. Are you approaching your world as a victim or with a more optimistic positive outlook? We can learn a lot from leaders like Obi and do our part to encourage open and honest dialogue so that when fear and distrust comes knocking, no one will be home.
Obi says he goes home smiling everyday because he is part of the process that will change the future of healthcare delivery, keep our community safe and bring down the healthcare costs. Now that’s a perception I like!